“The job of HR is not to be the police; it’s to be the coach.”
Context
This quote comes from Patty McCord, a former chief talent officer at Netflix and co-creator of its influential Freedom & Responsibility culture deck. McCord is known for challenging traditional models of HR, particularly those rooted in control, rule enforcement and box-ticking. Her philosophy, shaped during her time building Netflix’s talent strategy, advocates for a trust-based, adult-to-adult model of work where the role of HR is to guide, support and empower, not to monitor or micromanage.
In today’s UK context, her words resonate more than ever. As organisations grapple with hybrid working, shifting employee expectations and evolving compliance demands, there is renewed debate about what HR is for, and how it can add value without becoming synonymous with bureaucracy or internal policing.
Meaning
McCord’s quote gets to the heart of a strategic HR mindset shift:
- HR should not act as enforcers of compliance at the expense of culture or trust.
- The true power of HR lies in coaching, mentoring and partnering with managers and staff to bring out their best performance.
- High-performing teams are built on autonomy, clarity and accountability, not surveillance or punishment.
The quote also implies that an HR function overly focused on risk avoidance can inadvertently become a blocker to progress and innovation. By contrast, a coaching-led approach enables growth, resilience and human-centred leadership.
Implications
For HR professionals in the UK, particularly those navigating regulated industries or complex employee relations, the quote serves as a provocation, but also a prompt for reflection. Key implications include:
- Culture over control: Policies are important, but culture is what shapes behaviour. Coaching managers to lead with values and intent is more sustainable than top-down enforcement.
- Capability building: The coaching model requires HR to invest in listening, facilitation and conflict resolution skills, not just procedural know-how.
- Reframing HR’s image: Many employees still view HR as disciplinary or reactive. Shifting that perception towards one of enablement and partnership is critical for long-term influence.
As workplace models evolve, McCord’s message remains clear: HR’s greatest contribution is not managing risk but unlocking potential.
