‘Boundary collapse’: 6 in 10 UK workers send work emails from the loo

-

That’s according to research by HR software provider Personio, which found that 65 percent of workers have completed a full working day without taking a break, while 60 percent admitted to responding to emails or calls from the bathroom.

Millennials were the most likely to work while unwell (58%) and to send emails from the bathroom (64%), while Gen Z workers (aged 18–24) were the most likely to skip breaks in order to leave work earlier.

Women appear disproportionately affected, with 60 percent saying they work through their lunch break, compared to 50 percent of men. Law enforcement and security workers reported the highest rates of working a full day without a break, at 76 percent.

HRreview Logo

Get our essential weekday HR news and updates.

This field is for validation purposes and should be left unchanged.
Keep up with the latest in HR...
This field is hidden when viewing the form
This field is hidden when viewing the form
Optin_date
This field is hidden when viewing the form

 

Erosion of boundaries and psychological safety

Commenting on the findings, psychotherapist and workplace behaviour specialist Zoë Aston said, “People working from the bathroom is a red flag for boundary collapse. The bathroom is one of the few remaining personal spaces we expect to be off-limits. When employees are responding to work in that space, it signals a culture where people don’t feel psychologically safe to disconnect, even briefly.”

Aston added that the gender difference in break-taking raises important issues around equity and workplace culture.

“Women are often conditioned to over-deliver in professional environments – taking fewer breaks, shouldering invisible labour, and deprioritising their own wellbeing to meet (or exceed) expectations. For HR leaders, this is a call to go beyond policy and examine if they are fostering equity in rest, recovery, and workload distribution.”

Break culture and wellbeing

The data also highlighted gaps in basic knowledge of working rights. Nearly one in three workers (31%) did not know they are legally entitled to a 20-minute uninterrupted break when working more than six hours a day.

Suzie Rogers, VP, People Business Partnering at Personio, said, “Prolonged screen time without rest can lead to eye strain, headaches and musculoskeletal issues, as well as anxiety, chronic stress, sickness and ultimately burnout, all of which come at a much steeper cost to both employees and organisations.”

Rogers added, “Taking regular breaks isn’t just about boosting productivity, it’s about protecting long-term health and wellbeing. Whether that involves stepping away from your desk or switching off at lunch, even short pauses can make a big difference.”

Alessandra Pacelli is a journalist and author contributing to HRreview, where she covers topics including labour market trends, employment costs, and workplace issues.

Latest news

Transgender staff excluded from single-sex toilets under new equality guidance

Transgender people must be excluded from single-sex toilets and changing rooms that correspond with their lived gender under updated...

Simon Coker: Closing the emotional gap – why AI in the workplace is as much a human challenge as a technological one

AI adoption is transforming how work gets done across every sector. But its deeper impact is less visible: it is reshaping how people feel about their work.

Employment tribunal delays stretch towards 2030 as lawyers warn system is nearing collapse

Employment tribunal hearings are being delayed for years as lawyers warn mounting backlogs are undermining workplace justice.

Keeping culture and purpose at the centre of a growing fintech

A fintech people leader explains how culture, wellbeing and purpose are being protected during rapid business growth.
- Advertisement -

Migrant worker with no right to work in UK wins discrimination case against employer

An employment tribunal has ruled that a migrant worker without the legal right to work in Britain can still pursue successful discrimination claims.

Government to replace some GP sick notes with return-to-work plans

Workers in four English regions will be directed towards personalised health and employment support as ministers test alternatives to GP-issued fit notes.

Must read

David Dumeresque: The CMO: Chief Marketing Officer, Chief Multitasking Officer or Chief Magician?

In a technologically advanced marketplace, what are the necessary skills to consider when hiring marketing professionals?

Michael Cole-Fontayn: Addressing mental health to retain the best financial services talent

Mental health challenges represent the largest single cause of disability in the UK with one in four people experiencing a mental health issue during their life.
- Advertisement -

You might also likeRELATED
Recommended to you