Everest Group’s annual ‘RPO service provider landscape and capability assessment report’ highlights Futurestep’s technology capability, global footprint and buyer satisfaction
For the second year running Futurestep, a Korn/Ferry company (NYSE: KFY) specialising in high impact talent solutions, has been named a ‘Star Performer’ in the Everest Group PEAK Matrix, published in April 2013 report “Recruitment Process Outsourcing (RPO) – Service Provider Landscape with PEAK Matrix Assessment”. It is one of just seven providers to be given this title. It was also recognised as a Major Contender in recruitment process outsourcing (RPO) globally.
The positioning was determined by Everest Group’s comprehensive evaluation framework PEAK Matrix, which analysed the Performance, Experience, Ability and Knowledge of Futurestep and more than 20 other established RPO service providers and designated Futurestep as a Star Performer based on its year-on-year movement on the Everest Group PEAK Matrix.
Futurestep’s delivery footprint was identified as a particular area of strength, alongside buyer satisfaction and technology capability. The Everest Group report outlined that in 2012, Futurestep:
• Signed ten new RPO deals, increasing its client base to 34
• Invested significantly in technology development, bringing to market Korn/Ferry Forte – a career development and management tool and also Foresight – a proprietary decision support system within its RPO with Impact offering
• Integrated value-added consulting services, including talent communities, into its RPO offering
“At Futurestep we are incredibly proud of our ability to deliver RPO with impact. We offer clients the most advanced recruitment tools and processes in addition to the expertise of the best recruiting professionals in our industry – underpinned and enabled by the extensive IP of the Korn/Ferry business, ” commented Byrne Mulrooney, CEO, Futurestep. “As a global team we have focused on developing an offering that meets the evolving needs of buyers today and adds value against some of their greatest challenges and imperatives – this is outstanding recognition of our achievement of this. And of course we remain dedicated to delivering continued outstanding global RPO solutions for our clients.”
Everest Group’s research examined the dynamics of the global RPO market, which in 2012 was worth USD $1.5 billion in annualised spend.
Everest Group vice president and co-author of the report, Rajesh Ranjan, added: “As the RPO market continues to grow and mature, buyers increasingly seek providers that can help align their talent agenda with key business imperatives. Futurestep’s investment in enhancing technology offerings and integrating strategic value-adds into RPO are clear steps in that direction. Our research shows that it has translated into market success and high buyer satisfaction.”
In March 2013 Futurestep was ranked in joint first position for understanding client needs in The Outsourcing Institute’s (OI’s) 2012 customer satisfaction provider rankings, and 5th overall in the top ten list.
