Arran Heal: How to make discrimination worse

Employers aren’t afraid to discriminate – because they know it’s unlikely they’ll get caught out. So claims a new report from Parliament’s Women and Equalities Committee (WEC). The study looks at how the Equality Act of 2010 has been enforced, pointing to evidence of a lack of rigour and the potential for “institutional and systemic discrimination”.

The MPs involved are calling for the burden of proof in discrimination cases to fall on employers rather than those making allegations. It makes sense in terms of the numbers of employees who still feel unable to speak up because of their fears of not being listened to, or even discriminated against further. There are still organisations where there is a complete lack of diversity, and a clear imbalance of power. Despite everyone’s efforts the dial isn’t moving fast enough, or at all in some places, so it needs to be socially engineered by the policy makers. But rather than forcing the issue, there needs to be deeper consideration of how workplace discrimination comes about, and how genuine and long-lasting change can best be achieved.

The kind of language being used suggests that organisations might be largely complicit, uncaring or even discriminating on purpose, protecting those who discriminate for their own ends. Of course, discrimination is the product of a complex set of situations and problems, unconscious patterns of thinking and behaviour. Which means discrimination is equally complicated to address. Something that won’t be solved just by reversing the balance of power, by making sure the complainant is always king. What would be the potential for malicious cases? Age, gender, race, sexuality, religion. Every employee would have a reason to be thin-skinned; all of us would have an opportunity to escalate feelings of grievance if we wanted.

All HR teams want to play their part in creating fair, reasonable, positive-minded workplaces, where discrimination has no place. It doesn’t feel like making legal obligations “explicit and enforceable”, with more court cases demonstrating the penalties from not abiding by the Equality Act, will make this an easier task. More formal systems and measures to clampdown on the risks, more fear and anxiety, more suspicion, yes.

The suggested legislation would lead to all kinds of unintended consequences. In particular there’s the risk to the use of mediation. Increasingly relied upon as a more informal means of starting a managed conversations, dealing with issues early and before positions have become entrenched, attitudes have become fractious. Why bother with mediation and settling a problem through conversation if you’re now more likely to get results by going straight to the courts? The associated costs in terms of management time and legal fees are very different.

At the same time, complaints are also more likely to be driven underground. Legislation will have the effect of making employees and management far more sensitive in general to the idea of discrimination, to any situation when the ‘d’ word might be mentioned. Staff will be more aware of the seriousness of talking in these terms, the implications for their employers and themselves. The stakes will have been raised. It’ll feel ‘safer’ for some, concerned about their career and attitudes towards them, just to park their concerns – with the risk they will only fester and re-surface later when relationships have deteriorated.

It all looks so complex – at least it does when the issue of discrimination is treated in such a legalistic and bureaucratic way. The picture is transformed when we start to think in more human terms. We’re all just people and sometimes we get things wrong. Mistakes are made, but they can be put right. Employees who have are worried about how they’re being treated should be able to talk about it; their line managers should have the conversational intelligence to be able to respond in the right ways. If open and mature conversations aren’t enough to help solve the situation, then HR should be making more use of mediation.

That way, employees, managers and the organisation get to learn a great deal about themselves, they get to learn about the nature of discrimination, why it happens and how it can be avoided for the future  – even if there’s no easy solution and the case ends up having to take a more formal route. Legal recriminations and punishments usually only limit the conversation.





Arran Heal is Managing Director at workplace relationships specialists CMP. CMP is a pioneer of approaches to conflict management and works to improve workplace relationships - a prime mover in the development and adoption of professional approaches to mediation services, investigations and Conversational Intelligence. For the past 25 years it has been working with some of the UK"s biggest employers, including the NHS, British Army, government departments and universities.