Jo Kansagra: Make work benefits work for Gen Z

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These traditional benefits packages are well intentioned but often fail to  reflect the  day-to-day realities and priorities of younger employes. As a result of this, many simply do not engage with them. If employers want to attract, motivate, and retain Gen Z, they need to rethink how their benefits schemes are structured and what they offer.

Generational challenges

When Gen Z first entered the workforce, it was very different from that of their older peers. Rising cost of living, technological change and, of course, the pandemic, created unprecedented and difficult to navigate work landscapes.On top of this, the challenges of saving for somewhere to live, paying off student loans, and building financial security sit at the front of younger workers’ minds.

Against this tumultuous background, traditional workplace benefits, with their tendency to be broad and prescriptive, can feel very disconnected from actual needs, leaving younger employees feeling left out and unappreciated

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The problem with rigidity

All too often, benefits schemes follow a rigid one size fits all model offering discounts which are rarely used, with  inflexible “wellness programmes” which fail to chime with a generation who expect personalisation and memorable experiences. Gen Z employees have grown used to using platforms which adapt to them, not the other way around; from streaming services to shopping experience, every other part of life is tailored, so why not benefits?

What Gen Z, and arguably all employees at heart, truly value is choice and relevance. It’s time for employers to move away from static benefits and instead implement flexible options which allow employees to select what really matters to them. For Gen Z this might include financial wellbeing resources, access to budgeting tools, or guidance on saving and investing. Such practical support can make a meaningful difference for employees navigating the complex economic pressures of 2026.

This is not to say that more traditional benefits need be done away with entirely, the joy of personalised schemes is that everyone is free to choose. If an employee genuinely enjoys the aforementioned discounts and wellbeing schemes then they are free to take advantage of them, the only difference is that now, not everyone else has to as well.

Wellbeing at work

Strong wellbeing support is also critical. More so than any other group before them, Gen Z place great importance on mental health and work life balance, and they want support that is both flexible and genuinely accessible. Instead of stuffy, prescriptive programmes, employers should offer a range of wellbeing options which cover the broad spectrum of the modern workforce.

Anxiety regarding career development and progression is also commonplace amongst Gen Z employees and plays a major role in how they evaluate their work experience. To them, mentorship programmes, learning opportunities, and clear progression pathways are often more valuable than more traditional perks. Employers who invest in the growth of their younger employees are sending out the message that they view them as long term contributors to the business rather than short term hires.

Recognising your team’s contributions

Feeling recognised at work is equally important. Gen Z want to feel both seen and valued for their contributions, but traditional schemes in this area can sometimes feel too formal or outdated, Meaningful recognition needs to be timely and authentic by being aligned with the ways which younger people celebrate their achievements.

It is in this area where businesses have the real opportunity to reevaluate how they are engaging their workforce. Creating a strong emotional connection between people and their work can be achieved with thoughtful rewards and recognition programmes which make employees feel genuinely valued, and not that their work is being acknowledged by box ticking.

Strong, resilient futures

The benefits of doing this are very clear: companies who nurture their younger workforce will be far better at adapting to change and will have loyal, motivated teams. Those who continue to use outdated benefits run the risk of seeing rising disengagement and ultimately failing to attract new talent.

At the end of the day, keeping your Gen Z’ers happy isn’t simply about offering them more benefits, rather it is about offering them the right ones. By creating tailored, flexible schemes which reflect the realities of modern life for young people, employers can create an environment where they feel supported, recognised, and motivated to succeed.

Jo’s career in HR has spanned several sectors, including hospitality, luxury retail and PR. She has a natural affinity for pulling people and process together to enable the effective delivery of the HR agenda and business strategy.

Jo is passionate about employee relations and employee benefits and across her 20+ year career has become well accustomed with reward and recognition and the positive impact they can have on keeping teams highly engaged and motivated.

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