The way people feel in a workplace matters just as much as how it functions, and guest service teams deliver experiences that reflect a brand’s culture and values.
Sir Nigel Knowles is Global Co-Chairman of DLA Piper. Sir Nigel has been the driving force behind the company's remarkable growth, taking the firm from its UK regional origins to the global business it is today. HRreview met up with him at last month's Balanced Business Forum to talk about a wide range of issues from gender equality to dealing with mental health issues in the workplace. We also discussed how business and government can win back each other's trust in the aftermath of the financial crisis.
Women in UK financial services earn significantly less than men, with a widening pay gap and lower overall compensation raising concerns for employers.