A new study from Flip, a frontline employee communication platform, found that one in three UK workers rely on unsecure apps such as WhatsApp and Telegram for workplace communication.
These findings come as the Scottish Government bans WhatsApp for official use, drawing attention to security risks across industries. The research, which surveyed employees in retail, manufacturing, and other frontline industries, found that 65 percent of workers use these apps with their employer’s knowledge.
Security Concerns
Despite concerns over data security and compliance, many businesses have not taken steps to address the risks. Gartner predicts that by 2027, 75 percent of employees will acquire, modify, or create technology outside IT’s visibility, a rise from 41 percent in 2022.
Previous incidents – including MPs using WhatsApp for government business during the pandemic and an NHS reprimand for failing to provide secure communication channels – have raised concerns over governance, regulatory compliance, and vulnerability to data breaches. Without secure alternatives, businesses remain at risk of fines, reputational damage, and cyberattacks.
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Abby Guthkelch, VP Executive Advisory at Flip, said, “Businesses can’t keep gambling with shadow IT, like WhatsApp, for business communication. These consumer-grade apps weren’t designed for use in the workplace, and the risks – whether it’s a data leak, significant regulatory fines or a cyber-attack – are too severe for businesses to continue to turn a blind eye to.”
Poor Communication and Productivity
The study also found that communication challenges extend beyond security concerns, affecting workplace efficiency. Poor communication was reported to impact work quality and productivity for 33 percent of employees.
Misunderstandings due to communication issues were noted by 43 percent, while 39 percent said they struggled to get quick answers and support. Additionally, 34 percent reported that poor communication disrupted their day-to-day work.
“Employers must do more than just banning insecure tools; they need to finally address the outdated systems that push employees towards risky alternatives,” Guthkelch added. “It’s time to properly equip frontline teams with the technology they need to do their work – to communicate and operate effectively.”
