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Barbara Matthews: Do companies need large HR departments anymore?

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As automation, AI, and integrated systems take over the manual burden of compliance, payroll, and global workforce management, HR teams can focus on strategic impact and wider business goals.

It’s what is increasingly being called Lean HR; smaller, tech-enabled teams that undertake the kind of strategic, people-first work that used to require dozens of admin-heavy roles. Increasingly it’s looking like the future of HR is less about headcount and more about broadening capabilities.

From people power to mind power

According to Remote’s latest Global Workforce Report the overwhelming majority (87%) of companies now have HR teams with fewer than 10 people.  Yet many of these are not only focusing on traditional HR tasks like employee relations and benefits administration, they are also managing global payroll, compliance, and recruitment across multiple countries.

This would have been unthinkable even five years ago. Back then, cross-border hiring was a rarity, largely because it entailed companies grappling with spreadsheets, multiple vendors, and often complex tax codes. Today, it’s normal for a lean HR team to oversee international hiring across five, ten, even twenty markets in a seamless fashion.

The secret isn’t long hours or superhuman multitasking. It’s integration. When all the payroll, compliance, benefits, and employee data are connected in one place, headcount stops being the limiting factor. Add in AI that can automate routine tasks, and suddenly small teams are managing global operations in highly efficient ways.

In fact, the Remote survey also found that HR leaders now expect 64% of their routine tasks to be automated by 2026. The result? Less bureaucracy and more time for the work that actually matters: people, culture, and strategy.

The rise of AI

The last decade saw the digitisation of HR, with online tools replacing primitive spreadsheets and documents. Now that process is moving to another level.

While the first wave of HR tech made it possible to hire globally, the next iteration, which is driven by AI and smart automation, is transforming how those teams are managed.

HR leaders are realising that they can utilise AI as a new type of operating system. By that I mean software that sits quietly in the background, connecting systems, processing data, and flagging the things that need human attention. AI isn’t replacing HR, it’s optimising the way HR works.

Well-applied, intentional AI is the difference between being reactive and being strategic. Between chasing down paperwork and using data to shape workforce planning, retention, and performance.

The key, though, is intentionality. Poorly applied AI just creates new work. But when it’s intelligently integrated into daily HR processes it reduces errors, and gives HR teams the space to think big.

Global ambition, local teams

In recent years global hiring has moved on from being a novelty to, for some companies at least, a default. It really is a widespread practice. Our survey, for example, concluded that as many as 73% of leaders expect more than half of new hires to come from a different country to where the business is based by 2026.

Yet this globalisation brings complexity. Managing distributed teams, cross-border compliance, multi-currency payroll, and varying labour laws can be challenging. These are also issues that can’t be easily solved by simply adding more people to the HR department.

Smaller teams are coping, and in some instances outperforming larger ones, because they’re using the right infrastructure. Smarter workflows, data visibility, and selective automation mean HR leaders can stay ahead of compliance challenges and keep global operations running smoothly.

It’s proof that impact isn’t defined by headcount. It’s defined by the tools, processes, and foresight that HR teams have in place.

Lean doesn’t mean less human

Yet doesn’t all this technology make HR, well, a little less human? I’d actually argue the opposite.

When HR teams are no longer buried under admin such as onboarding forms, tax filings and compliance reports, they finally have the freedom to focus on the work that requires a human touch.

When we automate some of the tedious manual tasks, we create space for HR professionals to focus on supporting people through transitions, building inclusive cultures, and helping leaders grow. These are all the things no algorithm can replicate.

It’s not about removing people from HR. It’s about letting teams focus on people, not paperwork.

Readiness is the new advantage

There are still people in businesses who are taking a “wait and see” approach to HR technology. I think that time is over.

In the same way we’ve talked about being “digital-first” or “remote-first,” we’re now entering an era where companies must be “AI-ready” and “compliance-ready.”

That means having systems that can adapt as new regulations arrive, and teams trained to use them. It means understanding the risks (our survey found that 74% of companies have faced compliance challenges abroad, with an average cost of $42,000 per incident) and knowing how to prevent them before they happen.

It also means getting serious about workforce agility. If your HR team is too slow to hire, retrain, or redeploy people, the business loses out. Lean HR is about being ready. It is about having a tech stack and team that can move quickly, globally, and confidently.

The future HR playbook

So, what does a successful HR team look like in 2026? First, it is small and strategic. Headcount will continue to shrink, but the remit will grow. The best HR teams will be lean, expert, and empowered by technology. Those teams will also be managing unified systems. The age of juggling multiple tools is ending as leaders actively seek integrated HRIS platforms that handle payroll, compliance, and analytics in one place.

Look out too for the way that data-driven decision-making will take centre stage. With smarter analytics, HR will spot issues early, from attrition risks to pay disparities, and act before they escalate. Meanwhile AI-optimised workflows will quietly take care of 60–70% of the admin, freeing up teams for people strategy.

Finally HR teams will assume a global remit from day one, with flexible infrastructure that scales as new markets open.

Managing potential

For years, HR was seen as a cost centre. A department that expanded as companies grew, often as a reaction to complexity. But the future of HR isn’t about adding more people, it’s about multiplying impact.

Technology is giving us the chance to reimagine what HR is for, and it’s no longer about managing processes, it’s about managing potential.

The companies that understand this, the ones who invest in the right platforms, empower small teams, and use automation intentionally, won’t just have efficient HR departments. They’ll have HR at the heart of innovation, culture, and global growth.

Chief People Officer at  | [email protected]

Barbara is the Chief People Officer of Remote, focused on leading global teams through planning, implementing and scaling, Remote’s cultural vision, to make opportunities accessible to everyone. In Barbara’s most recent role at Stripe, she built the company’s global HR function as International Head of HR, EMEA & APAC. Prior to Stripe, she spent more than 12 years on the People team at Google. Barbara has over 20 years experience working for fast-paced scale-ups to large enterprise business, with a keen focus of building and nurturing high-performing distributed teams.

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