A growing number of HR professionals in the UK are open to using artificial intelligence (AI) in their work, according to WorkBuzz’s latest State of Employee Engagement Report.
The research, which surveyed over 640 HR professionals, including 335 from the UK, found that 81 percent are open to AI in HR functions, with half describing themselves as “interested” or “excited” about the technology. Only 19 percent showed reluctance to integrate AI into their HR operations.
Steven Frost, CEO of WorkBuzz, noted a shift in attitudes towards AI.
“In last year’s State of Employee Engagement Report, we found that just over half of UK HR professionals were open to using AI, and so mindsets are significantly changing as time-poor HR teams look at how new technologies can effectively support them,” he said.
Concerns Over AI Adoption in HR
Despite growing interest in AI, the report noted concerns among HR professionals about its impact. The primary worry is the potential loss of the ‘human’ element in HR. Other concerns include AI’s effect on job security, data privacy risks and the possibility of candidates using AI tools to artificially enhance their qualifications during the recruitment process. According to Remote’s 2024 Global Workforce Report, 76 percent of hiring leaders in the UK have reported receiving AI-generated CVs.
Frost acknowledged these concerns but suggested they should not prevent AI adoption.
“It’s right to be cautious when introducing new technologies, however AI’s use in HR shouldn’t be stalled for fear of its impacts. Instead, organisations should do a thorough risk assessment and then put in place the right guardrails to ensure potential risks are identified and effectively managed,” he said.
AI’s Growing Role in HR Operations
The report highlights how AI is already reducing HR workloads and adding value in key areas. AI-driven tools are being used to streamline processes, improve data insights and personalise employee experiences. These developments are particularly beneficial for HR teams facing multiple priorities with limited resources.
“AI is already taking HR operations to a whole new level by automating and refining a number of processes, from recruitment and onboarding through to everyday employee management,” Frost said. “It’s also delivering deep, value-adding insights while enabling tailored and curated employee experiences so that HR’s contributions can be even more strategic and impactful.”
He added that as more HR professionals lean on AI, they will discover new, transformative ways of working.
