Neil Bentley: Optimising the enterprise – why leadership is key
As more time, attention and money is spent on technology, there’s a danger that the real company assets – the employees – may be overlooked.
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Neil Bentley
Neil Bentley: Strategic operations planning – bridging the disconnect
Good collaboration between central planners and front-line managers is crucial to effective customer service, says Neil Bentley, chief knowledge officer, AOMi
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