Anna Shields: Surely HR is tough enough already? How to transfer conflict management responsibility back to managers

The life of a HR director has never been harder. The abundance of employment legislation and tendency to cut to formal process straight away has placed even greater strain on HR departments. The need for HR to be seen to deliver value to the organisation, not just transactional processes, has made HR a tough place to be. Dealing with conflict within the organisation adds to the burden.

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