11am Thursday 14th May 2026
Employees are navigating growing tension between work and care — from everyday pressures to sudden, unpredictable disruption. While work–life pressure is now widespread, its impact differs dramatically depending on the support in place.
Some organisations have built systems that absorb disruption and keep work moving. Others rely on flexibility alone, with consequences that show up in reduced focus, stalled careers and rising attrition.
This session explores that divide.
Drawing on evidence from the Work–Life Gap Report 2026 — and building on key themes from the Modern Families Index 2026 — we’ll compare employee experiences with and without practical support in place and examine where the differences are most pronounced.
Crucially, we’ll focus on what leaders can do with this insight.
You’ll see how to turn employee experience data into a clear, credible business case, linking real‑world care pressures directly to outcomes leaders care about, including reliability, productivity, retention and workforce resilience.
What you’ll take away
- A clear view of how employee experiences differ between organisations with and without structured care support
- A practical framework for understanding and addressing everyday, predictable and unexpected pressures
- A simple way to translate employee insight into a credible business case for action
- The language and evidence to support conversations with senior stakeholders
- A clearer sense of where your organisation sits — and what it would take to move forward
Who should attend
HR, Reward and Benefits leaders within Bright Horizons client organisations looking to benchmark their current approach and identify opportunities to strengthen employee support.
Why Attend
This is an opportunity to step back and view your approach in context — using real employee insight to understand what’s working, where there’s untapped potential, and how to evolve your strategy with confidence.
Guest: Jennifer Liston-Smith, Strategic Advisor, Bright Horizons
A Certified Principal Business Psychologist, Jennifer has been an influencer in the field of employer best practice for over 20 years, with particular focus on working families, wellbeing, gender inclusion and evidence-based approaches. She is a leadership coach, coaching supervisor and sought-after speaker, writer, conference moderator and consultant.
Jennifer was a pioneer of parent transition coaching in the early 2000s, and as a Director of My Family Care, then Head of Thought Leadership with Bright Horizons, as well as through her own consultancy People in Progress, she has worked for over 20 years with the US and UK’s largest banks and financial institutions, supporting their talent strategies through financial crisis, pandemic, return to office and more. Jennifer is known for translating trends, public policy and research insights into solutions and practical actions.
Hosted by: James Marsh
James is an organisational learning and development specialist and has worked as an HR manager, consultant, in-house recruiter and trainer with expertise in both management strategy and HR policies and processes. A former editor of HRreview, James then spent seven years at specialist retailer Planet Organic as the architect of their learning strategy and apprenticeship programmes before moving to Guardian News Media in June 2022. He has continued to work closely with HRreview as a podcast presenter and the regular chairperson of their award winning webinar series, InsideHR.
Chernelle Vaughan is a Marketing Manager at HRreview, an HR news, opinion, and advice publication. She is an author and content creator who contributes articles and hosts podcasts covering contemporary workplace topics including employee experience, remote working, generational workplace dynamics, and organizational culture. She holds education from the University of Westminster and is based in Merton, England.
- Chernelle Vaughan
- Chernelle Vaughan
- Chernelle Vaughan
- Chernelle Vaughan
