Emma Serlin is a communication coach and trainer at London Speech Workshop, where she specializes in helping professionals develop the skills needed for difficult workplace conversations. Based in London, she works with managers and employees to foster confident and authentic communication in challenging organizational contexts. Her expertise focuses on equipping leaders with practical tools to handle sensitive discussions, including topics related to absenteeism, performance management, and workplace wellbeing. Through her work at the Coaches Training Institute, she has developed approaches that help professionals navigate complex interpersonal dynamics while maintaining workplace relationships and psychological safety.