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Driving engagement with L&D: Lakeland’s story with Fuse – 30/01/2020

Driving Digital Learning and Behavioural Change: A Case Study with Lakeland

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Learning and development is no longer a ‘nice-to-have’—it’s a strategic imperative. Businesses that embrace forward-thinking learning strategies are seeing measurable gains in engagement, collaboration, retention, and sales performance.

Lakeland, the kitchen and homeware retailer, is a standout example. By shifting from traditional courses to user-generated content and resource sharing via Fuse’s mobile-first Integrated Learning Platform, they’ve achieved a remarkable 75.8% engagement rate across their teams.

This session isn’t just a webinar—it’s a live, interactive case study of real transformation.

In this session, you’ll learn:

  • How Lakeland united teams across the business with digital communication and learning
  • How store-level best practices are now shared quickly and efficiently to boost sales
  • The role of user-generated content in building a vibrant, expert-led learning culture
  • How storytelling is driving better product knowledge—and more effective selling

Whether you’re just starting your digital learning journey or looking to enhance engagement, Lakeland’s experience will offer inspiration and practical takeaways.

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