In a response to recent challenges in its business landscape, T-Mobile has unveiled its intention to reduce its workforce by 5,000 employees within the next five weeks.

The company cites a combination of prevailing economic conditions and escalating expenses tied to acquiring and retaining customers as the primary impetus behind this strategic workforce reduction.

T-Mobile’s move is aligned with the wider trend of large corporations reassessing their operational structures to navigate an evolving market.

Employee cutback details

T-Mobile’s decision entails a reduction of 5,000 positions, corresponding to 7 percent of its total workforce. In an internal communication from CEO Mike Sievert, it was clarified that these layoffs will primarily affect roles within the corporate and back-office functions that exhibit redundancy in relation to other responsibilities.

This step will also contribute to streamlining middle management tiers. The company’s plan also encompasses curtailing expenditures on external personnel and resources. Importantly, frontline staff directly engaged in retail and customer support activities will remain unaffected.

Economic factors at play

This action comes in the wake of a wave of downsizing observed in prominent technology firms during the latter half of the previous year and the early months of this year. This trend aligns with the broader environment of heightened operational costs and uncertain economic circumstances.

The CEO’s communication noted: “The expenses associated with attracting and retaining customers have risen significantly compared to just a few quarters ago.”

Performance metrics

In its recent quarterly financial report, T-Mobile disclosed a 2.5 percent decline in year-on-year sales. The company also reported a modest dip in net customer additions compared to the same period in the preceding year, though it highlighted noteworthy achievements in terms of minimising customer turnover and fostering profit growth.

The company’s stock prices have undergone a decline of over 7 percent since August 2022. Following the announcement of the layoffs, T-Mobile’s stock was trading down by approximately 1 percent.

Refining corporate focus

The official communication stressed T-Mobile’s ongoing efforts to streamline operations after its acquisition of Sprint, concentrating on the expedited expansion of its high-speed internet segment over the past three years. Present circumstances have necessitated a more defined strategic approach. The communication emphasised, “Simply accelerating our current efforts isn’t sufficient to meet the evolving expectations of our customers. Today’s actions are centred around efficiently concentrating on a finite set of winning strategies.”

Impacted employees will receive detailed notifications by the end of September. The company pledges to offer competitive severance packages based on tenure, hastened stock vesting, access to career transition services, and additional benefits. Looking forward, T-Mobile does not anticipate further workforce reductions in the foreseeable future.





Amelia Brand is the Editor for HRreview, and host of the HR in Review podcast series. With a Master’s degree in Legal and Political Theory, her particular interests within HR include employment law, DE&I, and wellbeing within the workplace. Prior to working with HRreview, Amelia was Sub-Editor of a magazine, and Editor of the Environmental Justice Project at University College London, writing and overseeing articles into UCL’s weekly newsletter. Her previous academic work has focused on philosophy, politics and law, with a special focus on how artificial intelligence will feature in the future.