UK Contact Centre and Customer Service organisations face unprecedented challenges in hiring. The swift identification of candidates with ‘work-ready’ skills, and a new focus on retraining and retaining existing personnel have become essential for success.
Business Process Outsourcing (BPO) is the most immediate and effective solution to meet these urgent demands.
The workplace revolution began with the great leap forwards in technology. It accelerated with the Covid-19 pandemic. Now it is a permanent change to the world of work. For Contact Centre and Customer Services organisations, Business Process Outsourcing is the answer to the challenges change must inevitably bring.
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Chernelle Vaughan is a Marketing Manager at HRreview, an HR news, opinion, and advice publication. She is an author and content creator who contributes articles and hosts podcasts covering contemporary workplace topics including employee experience, remote working, generational workplace dynamics, and organizational culture. She holds education from the University of Westminster and is based in Merton, England.
- Chernelle Vaughan
- Chernelle Vaughan
- Chernelle Vaughan
- Chernelle Vaughan
