On average 45 percent of employees are now working on a hybrid basis, splitting their time between working from home and their usual place of work.

Only 12 percent of companies said they have no hybrid workers.

Also, 12 percent said that all their employees are now working on a hybrid basis.

The phenomenon is not limited to office-based industries. Respondents from the construction industry said an average 26 percent of their staff are hybrid workers.

In the hospitality and leisure industry, 32 percent of employees are hybrid workers, and in manufacturing it is 28 percent.

“Without the traditional workplace there is no hub for the delivery and communication of health and wellbeing benefits. Ensuring that employees are well looked after and feel equally valued is a major issue,” says Head of Specialist Consulting, Towergate Health & Protection, Debra Clark.


Changing requirements

The changing nature of the workplace means that health and wellbeing requirements are changing too. This covers the whole supply chain, from what support is provided, to how employers communicate it, and how employees access it.

With the reported decrease in cancer diagnoses, increase in waiting times for treatment on the NHS, and difficulty getting GP appointments, the need for support has never been greater, and employers need to adapt in how they offer it.

There have been significant developments made to improve the accessibility of support, with greater access to digital GPs, virtual physio, online counselling, screening, home-testing kits and fast-track access to support; and many employers now need to reconsider the support they offer.


Access and delivery

Accessing and delivering health and wellbeing support needs to meet the specific challenges of a hybrid workforce. In today’s work environments, digital interaction is often the best solution as it reaches the widest of employee audiences in almost any setting.

Being able to see their options online and manage their requirements in one place helps employees to engage with health and wellbeing support. Virtual consultations with GPs, physiotherapists, counsellors, and other experts mean that employees can access support quickly and easily whether in the office, at home, or travelling.

“One of the biggest issues with hybrid working is in ensuring employees still feel valued…Health and wellbeing support can actually be enhanced by hybrid working, but only if it is delivered effectively and communicated regularly,” adds Ms Clark.


Communication issues

Without the office as a hub, communication of health and wellbeing support needs to adapt. Noticeboards in kitchen areas are unlikely to reach the number of employees they previously did.

Digital communications are often the best way to ensure that all employees are kept up to date and it is good for these to include a mix – from emails and intranet content to video calls and apps – to resonate with the different ways that employees like to digest information.





Amelia Brand is the Editor for HRreview, and host of the HR in Review podcast series. With a Master’s degree in Legal and Political Theory, her particular interests within HR include employment law, DE&I, and wellbeing within the workplace. Prior to working with HRreview, Amelia was Sub-Editor of a magazine, and Editor of the Environmental Justice Project at University College London, writing and overseeing articles into UCL’s weekly newsletter. Her previous academic work has focused on philosophy, politics and law, with a special focus on how artificial intelligence will feature in the future.