Poor IT is driving the Great Resignation, with more than 60 percent of senior enterprise business leaders blaming poor IT for stoking the fire of the Big Quit.
The research from WalkMe shows enterprises are spending more than a million dollars to replace employees leaving over frustrations with technology.
The report showed that enterprises struggle to give employees the ability to use digital tools as they are intended, and to their fullest extent.
It found a lack of uptake of digital technology means enterprises over-spend by more than $32 million to reach their strategic goals.
A staggering 67 percent of organizations are under “incredible pressure” to accelerate digital transformation.
Yet, they cannot guarantee that employees will fully use the technology at their disposal, and so maximize its value.
Technology is at the heart of the employee experience
Enterprises recognize that technology is key to satisfied employees, with 64 percent saying that technology and end user experience is more important than office facilities when it comes to attracting and retaining talent.
Also, 61 percent say that poor employee experiences with IT are likely to add to the “Great Resignation”
At the same time, training and support must be tailored to the individual: 63 percent say a one-size-fits-all approach to technology support and training “isn’t applicable”
Despite its importance to the business, only 22 percent of business leaders can say with confidence that employees are using new technology correctly.
The importance of technology
“Technology is the lifeblood of organizations, with most saying it’s more important than a head office. Yet by failing to make full use of the resources at their disposal, enterprises are constantly subjecting themselves to needless losses,” said Ofir Bloch, Vice President of Strategic Positioning, WalkMe.
“Whether it’s projects failing to meet expectations, an inability to maximize the value of application investments, falling behind on strategic goals, compensating for employees’ lack of digital dexterity or employee churn caused by frustrations with technology, the costs all add up. Every enterprise has the potential to take full control of their digital investments, but they need the right approach in order to do so.”
Amelia Brand is the Editor for HRreview, and host of the HR in Review podcast series. With a Master’s degree in Legal and Political Theory, her particular interests within HR include employment law, DE&I, and wellbeing within the workplace. Prior to working with HRreview, Amelia was Sub-Editor of a magazine, and Editor of the Environmental Justice Project at University College London, writing and overseeing articles into UCL’s weekly newsletter. Her previous academic work has focused on philosophy, politics and law, with a special focus on how artificial intelligence will feature in the future.