Both bosses and staff excited by the idea of AI

The vast majority of companies believe their workforce is excited by the idea of working with Artificial Intelligence (AI), with a similar amount of employees saying it will make them more effective.

This is according to Genesys, a company that offers customer experience solutions who found that 68 per cent of employers are eager to work with AI, as well as 64 per cent of employees saying they think the technology will make them better suited for their job.

Genesys survey did find that although there seems to be alignment over attitudes towards AI, there was a difference in who should be in charge of training. Over half (58 per cent) of companies feel that managers should be in charge of the development of the skills needed to work with AI.

However, 86 per cent of employees believe their employer should be responsible.

Mark Armstrong, vice president for UK and Ireland for Genesys said:

It’s great to see companies and workers across the UK recognise the value AI can bring to the workplace. It is likely that some jobs will evolve as AI’s use increases. Forward thinking businesses are proactively helping their teams get comfortable with the future by explaining what AI will mean to them on a day-to-day basis, how it will help them and how it may impact their roles.

Genesys gathered these results by asking 5,310 employees from six different countries.

On the other hand, when focused purely on the UK, CV-Library, a UK job board ran its own survey which found that 29 per cent of employees are worried that their jobs will become automated in the future.

It also found that workers in social care (85 per cent), distribution (70 per cent), automotive (68 per cent), construction (66 per cent) and education (63 per cent) are most likely to believe that their jobs will no longer be around in 30 years’ time.

Lee Biggins, founder and CEO of CV-Library said:

The job market is continuing to evolve and new technologies are bringing new opportunities for UK professionals. Naturally, this might be met with hostility, particularly if you feel that your job is being threatened by automation. But that’s why it’s so important to constantly focus on upskilling and developing in your career.





Darius is the editor of HRreview. He has previously worked as a finance reporter for the Daily Express. He studied his journalism masters at Press Association Training and graduated from the University of York with a degree in History.