Four-day work week medical trial shows wellbeing and productivity gains
The University of Sussex and learning technology company Thrive released the results of the UK’s first medical trial of a four-day work week.
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Dec 5, 2024 | 0
The University of Sussex and learning technology company Thrive released the results of the UK’s first medical trial of a four-day work week.
Read MoreOct 19, 2022 | 0
In this episode, Dr. Andy Wood OBE DL the Chief Executive at Adnams PLC joins Bill to talk about his predictions for UK hospitality jobs. Adnams is the home of some of the best beers, wines and spirits the UK has to offer.
Read MoreAug 30, 2022 | 0
Customer service can make or break your business. Good experiences can increase customer loyalty and retention, while bad ones can drive customers away.
Read MoreApr 13, 2016 | 0
You don’t get a second chance to make a good first impression, says the old adage. It’s a well-known maxim, but familiarity does not mean organisations can afford to dismiss the underlying sentiment. In the context of customer service, without creating a good impression at the outset, the businesses that make up UK plc risk damage to their reputation and market share.
Read MoreApr 12, 2016 | 0
As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at having their queries lost or forgotten, to huge pay outs resulting from lost tribunals and inaccurate audit trails.
Read MoreOct 20, 2015 | 0
All too often customer service is just the name of a department. The UK doesn’t sparkle when it comes to customer service standards, especially in larger organisations. Since very high standards of customer service are close to my working heart, regular readers of this blog will have heard me gnash my teeth over a number of bad service experience over the years. Quite a few involve telecoms companies, but incidents of poor service are not localised only to this area.
Read MoreSep 22, 2015 | 0
Alex Wilke, Consultant at Questback, a provider of online survey and managed feedback technology,...
Read MoreJan 5, 2015 | 1
The latest UK jobs market report shows that last year saw the highest annual salary increases since the recession. Find out which industries have thrived the most.
Read MoreNov 15, 2013 | 0
Good customer service should be at the heart of every business, but in competitive industries such...
Read MoreOct 17, 2013 | 0
Consumer complaints reported by financial services firms fell by 500,000 between the second half...
Read MoreSep 3, 2012 | 0
Amazon has launched its cloud service in the UK, approximately 18 months after the service was...
Read MoreMar 7, 2012 | 0
Jobseekers looking for customer service and administrative roles are finding advertised salaries...
Read MoreJul 14, 2011 | 0
John O’Conner (GM)is the first organisation to be awarded Investors in People accreditation...
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