Over 9 out of 10 (93 per cent) UK employees believe that, by 2035, artificial intelligence (AI) technology investment will be the biggest driver of growth for their organisation. 

New research by Citrix, a software company, has investigated the different ways UK employees believe that AI will revolutionise the workplace by 2035.

One of the ways in which UK employees see AI revolutionising the workplace is its impact on employee engagement.

Over four out of five respondents (82 per cent) believed that AI would automate low value tasks which would ultimately improve employee engagement, freeing up employees’ time so they could do ‘meaningful’ work. Almost three-quarters of employees (72 per cent) also believe that AI will be critical for learning and development by 2035. They  believe AI will be able to upskill workers, ultimately leading to personal development and career growth.

Productivity is also one of the areas that is expected to soar under the advancements of AI. Almost three-quarters of employees (74 per cent) believed that AI would have a major role in speeding up decision-making. Additionally, this research predicted that artificial intelligence will be able to analyse personal and workspace data which would allow this technology to anticipate and perform tasks based on the workers’ habits. It is predicted that these skills would make UK’s workforce at least 87 per cent more productive overall.

Over half of UK employees (58 per cent) even predict that, by 2035, AI will be more useful for generating revenue than human workers. It is unsurprising then that almost seven out of 10 (69 per cent) of UK professionals believe that companies will have a central AI department which will be responsible for overseeing all areas of the business. Around six out of 10 (63 per cent) also believe that the CEO will work in a human-machine partnership with a Chief of Artificial Intelligence (CAI).

Darren Fields, vice president UK and Ireland, Citrix, said:

Businesses that embrace technology’s potential to boost productivity, improve employee engagement and drive innovation today can get a head-start on creating the more intelligent workplace of the future.

By adopting more flexible work models and using technology to better support workers, organisations can not only empower staff to work more productively in the way that suits them but also free employees up to focus on more meaningful and rewarding work.


* To obtain these results, in 2019 and 2020, research company Coleman Parkes interviewed over 1,500 business leaders and employees working in both large, established corporations and mid-market businesses across the US and Europe in various sectors.






Monica Sharma is an English Literature graduate from the University of Warwick. As Editor for HRreview, her particular interests in HR include issues concerning diversity, employment law and wellbeing in the workplace. Alongside this, she has written for student publications in both England and Canada. Monica has also presented her academic work concerning the relationship between legal systems, sexual harassment and racism at a university conference at the University of Western Ontario, Canada.