• Around 14,000 employment tribunal claims avoided a year following Acas helpline advice
  • Employers more likely to make changes as a result of call to the Acas helpline

Independent research has found that the Acas helpline has averted around 14,000 employment tribunals a year.

The helpline is a confidential national service that is available for anybody who has questions about workplace issues or employment rights. This can help both employers and employees avoid the cost, stress and time of an employment tribunal. Last year the helpline dealt with 925,000 calls from employers, employees or their representatives.

The research, commissioned by Acas and available at, found over nine out of ten employers (96 per cent) who call the Acas helpline would recommend it to a colleague. A third of employers (33 per cent) implemented new policies after speaking to Acas. Additionally nearly half (47 per cent) reported that they had updated or improved the policies at their workplace after speaking to Acas. Twenty three per cent of employees who were considering making a claim to an employment tribunal didn’t pursue a claim following the advice they received.

And the most common workplace concerns worrying employers and employees were discipline, dismissal and grievance (27 per cent), redundancies or lay offs (23 per cent) and contracts (19 per cent).
The study also found that:

  • 94 per cent of all callers are satisfied with the Acas helpline
  • 95 per cent of all callers would use the Acas helpline again for employment issues
  • 44 per cent of employers and 42 per cent of their reps applied or implemented changes recommended by the Acas helpline

Acas Chair Ed Sweeney, said: “Our free helpline is a highly trusted source of free advice with over 90 per cent of callers satisfied with the service.

“The independent research demonstrates that the impact of the helpline has long term benefits for the British workplace and significant savings to the economy.

“Our staff have helped to avoid costly employment tribunals with the majority of calls coming from people who work in the private sector. We know that the earlier you seek advice the more likely you are to be able to avoid the cost, stress and time involved in an employment tribunal.

“And whether you are a solicitor or hairdresser, our expert advisers will listen and provide practical advice about your individual situation, no matter how complex the problem might seem. We’re not judgemental and don’t take sides. I would encourage anyone that needs advice to come to us for help and advice as early as possible.”

The Acas helpline – 08457 47 47 47 – is available from 8am to 8pm, Monday to Friday and from 9am to 1pm on Saturdays. Advice is free and confidential so callers do not have to give their names.

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