XpertHR – Handling Difficult Conversations

Line manager briefing guide – download the free whitepaper.

Lots of great outcomes exist on the other side of a difficult conversation.

Are you confident the line managers in your organisation have the skills to have those tricky conversations?

Perhaps to tell an employee they are at risk of redundancy, deliver some negative but crucial feedback to someone about their performance, or address conflict between team members.

Use our line manager briefing on handling difficult conversations to give your managers the skills to navigate those conversations with confidence.

This guide covers:

• The line manager’s role
• Difficult topics of conversation
• The importance of addressing difficult issues promptly
• The consequences of failing to address the issue
• The conversation: five key tips
• Dealing with an employee’s difficult attitude
• Following the meeting