Click above to learn more about our introductory video on the Customer Service online training course.
Customer Service
Elearning - Online Course
Train Your Team Anytime, Anywhere
£34.99 ex VAT
This course will introduce you to customer service. Attendees will learn what customer service actually is, how to understand customer needs and how to make customers feel great. Plus there are modules on communications skills and non-verbal communication such as understanding body language.
Who is the Customer Service Training Course For ?
This course is aimed at all employees who need to understand and deliver great customer service.
Duration
75 minutes. (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Approvals
CPD approved*
* Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Introduction to Customer Service Training Course Modules
| Course | Module | Module Name | Pass % Required |
| Customer Service | 1 | About the Course | 70% |
| " | 2 | What is Customer Service | 70% |
| " | 3 | The Goals of Great Customer Service | 70% |
| " | 4 | Discovering and Understanding Customer Needs |
70% |
| " | 5 | Delivering Maximum Levels of Customer Service |
70% |
| " | 6 | Making Customers Feel Great From the Start | 70% |
| " | 7 | Communication Skills | 70% |
| " | 8 | Discovering and Understanding Customer Needs |
70% |
| " | 9 | Dealing with Customer Complaints | 70% |
How our elearning courses work
Specialist online video production methods ensure extremely fast, high-quality streaming. A combination of the presenter, animations and quiz-style questions keeps learners interested and stimulated.
Our content and Learning Management System (LMS) are constructed to provide a set of multiple-choice questions after each module. These help embed the learning in trainees’ memories and allow managers to check the training has been completed and understood.
When a candidate successfully completes a course, they will automatically receive a system-generated certificate.
Training managers can also use our course management portal to keep records and track learner progress.
Trainee Experience
A powerful combination of embedded presenters, live video footage and animated graphics immediately grabs learner interest and holds attention.
Face-to-face eye contact builds trust, triggers emotion and delivers a memorable tone and style, while communicating the essence of the learning content.
The overall result is increased learner engagement and the creation of a lasting, positive impression.
Your Learning Management System
The customer dashboard is where the candidates go to do the training. Learning manager can also use the dashboard to manage any number of candidates. It’s mobile-responsive and can deliver extensive reports. If needed, it will work side-by-side with an existing LMS, via an open API.
Checking on Learning
The candidate-facing areas are constructed so that a set of multiple-choice questions are introduced after each module. Following successful completion of a course, candidates will receive a system-generated certificate.
The question sections of our courses use a variety of techniques.
For example, in the Fire Safety courses, candidates are presented with certain types of fire and have to select the image of the appropriate extinguisher.
We also make use of various exam canvasses to suit all exam types and random question banks. We can feature a wide variety of online questions, including, multiple-choice, drag and drop, surveys, quizzes, answers in free-text exams and assignments.
Recommended System Requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
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