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Conflict Resolution in the Workplace

Elearning - Online Course

Train Your Team Anytime, Anywhere

£34.99 ex VAT

Managing and resolving conflict is a important task for managers seeking to ensure work-place harmony and good employee relations.  This course examines what conflict is, what causes it, to resolve it and how it can even be turned into something positive for your organization.

Who is the Conflict Resolution in the Workplace Course For?

The course is aimed at supervisors and managers who want to master effective conflict resolution methods.

Duration

45 minutes. (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Approvals

CPD approved*

* Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Target Audience

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Why this Course?

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Conflict Resolution in the Workplace Course Modules

Course Module Module Name Pass % Required
Conflict Resolution in the Workplace 1 The Causes and Symptoms of Conflict at Work 70%
" 2 Resolving Conflict 70%
" 3 The Five Conflict Modes 70%
" 4 Using the Modes 70%
" 5 Assertiveness 70%
" 6 Making Positive Outcomes 70%

 

 

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About our Courses

How our elearning courses work

Specialist online video production methods ensure extremely fast, high-quality streaming. A combination of the presenter, animations and quiz-style questions keeps learners interested and stimulated.

Our content and Learning Management System (LMS) are constructed to provide a set of multiple-choice questions after each module.   These help embed the learning in trainees’ memories and allow managers to check the training has been completed and understood.

When a candidate successfully completes a course, they will automatically receive a system-generated certificate.

Training managers can also use our course management portal to keep records and track learner progress.

Trainee Experience

A powerful combination of embedded presenters, live video footage and animated graphics immediately grabs learner interest and holds attention.

Face-to-face eye contact builds trust, triggers emotion and delivers a memorable tone and style, while communicating the essence of the learning content.

The overall result is increased learner engagement and the creation of a lasting, positive impression.

Your Learning Management System

The customer dashboard is where the candidates go to do the training. Learning manager can also use the dashboard to manage any number of candidates. It’s mobile-responsive and can deliver extensive reports. If needed, it will work side-by-side with an existing LMS, via an open API.

Checking on Learning

The candidate-facing areas are constructed so that a set of multiple-choice questions are introduced after each module. Following successful completion of a course, candidates will receive a system-generated certificate.​

The question sections of our courses use a variety of techniques.

For example, in the Fire Safety courses, candidates are presented with certain types of fire and have to select the image of the appropriate extinguisher.

We also make use of various exam canvasses to suit all exam types and random question banks. We can feature a wide variety of online questions, including, multiple-choice, drag and drop, surveys, quizzes, answers in free-text exams and assignments.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Frequently Asked Questions

Yes. You can buy courses for as many team members as you wish and manage them through the ‘LMS’ (Learning Management System) portal.


Yes, we offer discounts for large purchases – see below:

  • 3% – 50 Courses
  • 8% – 100 Courses
  • 15% – 250 Courses
  • 20% – 500 Courses


Yes.  Our courses are built with responsive designs, so they can adapt to multiple device sizes, whether it’s desktop, laptop, smartphone, or tablet.

This is particularly useful for learners who are ‘on the go’, or who work in environments where desktop computers are not available.

A recent forecast stated that around 80 per cent of the world’s population (that’s over 6 billion people) are now smartphone users. So it’s no surprise to discover that mobile phones are widely used in training – a trend that is certain to grow significantly in the future.

Why are learners more motivated and engaged in mobile learning courses?

Well, for a start, mobile learning eliminates the need for learning to happen at a particular time and place, or on a specific device.

Mobile learning seamlessly integrates into peoples’ daily routines, making it easier for them to stay on track with the courses, resulting in increased course completion and knowledge retention.

Learners can also use mobile courses to recall information while at work, so they can perform their job better. For example, when someone is about to perform a task, or check a piece of machinery, or give a product sales pitch, they can quickly check their mobile phone and run a short course to help them brush up on the key facts.