GoToMeeting® with HDFaces™ provides the highest-resolution video conferencing quality available on the market: up to six streams are provided at a resolution of 640p x 480p each, for a total maximum resolution of 1920p x 960p. It enables a telepresence-like meeting experience, simply by using a webcam and an Internet connection.
Bank Austria will use Citrix® solutions as part of its SmartBanking strategy to consult with retail customers. As trust is the foundation for effective product sales, especially in investment consulting, only a solution with integrated video, which makes their customers feel like being in a face-to-face meeting with their bank advisor, was acceptable to the financial institution.
“The advantage of GoToMeeting is its ease of use,” says Thomas Schwella, project co-ordinator in the SmartBanking Innovation Team.. “Our customers don’t need any specific prior knowledge, no installation is required and everyone can simply join an online meeting at a click of a button. From my point of view, the user experience is great.”
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Due to strict legal requirements, the security aspect was of utmost importance for Bank Austria. GoToMeeting® is one of the most secure web conferencing products available and offers a high-standard security system with true end-to-end encryption, a high-availability hosted service infrastructure and an intuitive user interface providing a maximum of confidentiality, integrity and data availability.
Bank Austria chose the Citrix® web conferencing solution due to its sophisticated security system, the innovation power of a global company and its 24/7 support. Chromik concludes: “Citrix provides very good support throughout the full decision-making process and we have appreciated their financial services experience.”
