The comprehensive study included the results of a global survey which questioned over 200 professionals working across a range of business functions, including HR. Almost all (91 per cent) of those polled agreed that ‘the biggest challenge for HR in most organisations will be to bridge the gap from a transactional function to a strategic business partner.’
Meanwhile, the rest of the research painted a clear picture of the HR function facing an extended period of rapid change and transition as it seeks to align more closely with the business, at a time when the nature of work itself is becoming more complex with an increasingly international, cross-generational, multi-partner and technologically-dependent design for many work activities.
A ‘lack of business and strategic vision’ was identified by 46 per cent of respondents as being the most important factor which could prevent the HR function delivering effective strategic solutions to the business over the next decade. The same number identified the ‘failure to attract, develop, retain and reward suitable talent at all levels’ as a potential barrier to boardroom influence.
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“This new research clearly shows that while there are – and will continue to be – many global HR issues that are crucial to the boardroom agenda, HR departments must consider the practical steps needed to build deeper strategic insight and drive closer business alignment,” said Mark Greatorex, director, Hyland Software.
“Yet the speed with which such activities are initiated means that HR must also look at its own effectiveness in terms of service delivery, speed of response, process execution, workflow automation and cost control.”
Other key findings from the research included the impact of emerging markets, the shift towards ‘work swarms’ comprising temporary teams of workers and the predicted growing importance for recruiters of social media influence.
