Instant messaging ‘increasingly important’ in workplace

It is important for businesses to allow employees to communicate through instant messaging with clients and co-workers, an organisation says.

This form of contact is a fast and effective way of getting information, relaying urgent documents and keeping in touch, according to ProcessOne.

OneTeam has recently been launched by the organisation and provides the user with secure and flexible access to instant messaging services.

Mickael Remond, chief executive officer of ProcessOne, said people are using the service to get in touch with a colleague.

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"Adding a mobile client will allow other mobile people to get some kind of back channel to the office and co-workers in the office," he added.

It has been estimated European mobile instant messaging will triple in the next six years, according to a study by Forrester Research.

The report also showed Sweden and the UK will lead in the adoption of the technology.