Lorna Landells on the new workplace reality

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“Office attendance is no longer in freefall nor in recovery mode.”

Context

Working patterns across the UK are beginning to settle as organisations reassess how their offices are used, according to Lorna Landells, a director at Remit Consulting, a firm that analyses workplace attendance and office usage trends. Her remarks come as new data suggests that office attendance has stabilised after several years of fluctuation following the pandemic.

Summarising the latest patterns, Landells said, “Office attendance is no longer in freefall nor in recovery mode; it is settling.”

Meaning

The comment reflects a new phase in how people use the workplace. After a period of sharp decline followed by gradual increases, attendance levels are no longer changing dramatically but instead reaching a more consistent level.

Landells’ observation suggests that hybrid working has moved from a transitional phase into something more permanent. Employees are not returning to pre-pandemic patterns, but neither are they continuing to withdraw from office spaces. Instead, a balance is emerging between remote and in-person work.

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Implications

A more stable pattern of attendance places greater emphasis on the quality of the office experience. If employees are choosing when to come in, organisations may need to ensure that time spent in the workplace is purposeful and supports collaboration, rather than simply requiring presence.

This also reinforces the expectation that flexibility will remain part of standard working arrangements. Employers that rely on rigid policies may face resistance, experts say, while those that design roles and workplaces around how people actually work are more likely to maintain engagement and trust.

William Furney is a Managing Editor at Black and White Trading Ltd based in Kingston upon Hull, UK. He is a prolific author and contributor at Workplace Wellbeing Professional, with over 127 published posts covering HR, employee engagement, and workplace wellbeing topics. His writing focuses on contemporary employment issues including pension schemes, employee health, financial struggles affecting workers, and broader workplace trends.

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