Under this agreement, Genpact will partner with Johnson Controls Building Efficiency Talent Development Team to streamline processes and develop learning solutions across a wide variety of employee segments including service technicians, field engineers, technical instructors, sales, human resources, legal teams, and project managers. These solutions will be deployed on multiple platforms and interfaces such as e-learning, video-based learning, instructor-led training, eTools, workshops and webinars, game-based learning, website development, training content for multi-platform mobile devices, job aids, training guides, and user manuals.
“Genpact’s ability to run a number of deep processes and continuously improve them using Lean and Six Sigma will help us drive innovation and effectiveness in our learning programs,” saidSuzanne Sherry, director of Global Talent Development, Building Efficiency, Johnson Controls. “Genpact has proven experience in designing, developing, and deploying engaging learning content and programs. We look forward to enhancing the learning experience for our employees and customers around the world.”
In addition, Genpact will help Building Efficiency to deliver improved efficiencies and cost savings in monitoring and reporting areas, content re-use, designing for a global audience, and content translation.
“Successful training and development programs are core to our business, so we are excited to combine this experience with our process expertise to provide value to our clients like Johnson Controls,” said Tiger Tyagarajan, president and CEO, Genpact. “Genpact will ensure that we apply our own rigorous standards and learning processes, combined with innovative content development for multiple platforms, to make Johnson Controls’ training and development program best-in-class.”
Genpact’s Learning and Marcomm Services Center of Excellence provides an end-to-end suite of innovative learning and media services to help align business priorities to employee learning in a cost-effective and scalable manner.Genpact offers client support in strategic-training and learning-needs assessment, curriculum and training design, training development, content development, deployment and maintenance, training delivery, and performance measurement. Since 2003, Genpact has won more than 21 international awards for content design excellence including awards from the Media Communications Association International (MCAI), the American Society for Training & Development (ASTD), and Brandon Hall. Genpact has also been listed on the Top 20 Training Providers list for 2010 and 2011 by Training Industry Inc.
